Teehorus is committed to delivering your orders efficiently and reliably. This Shipping Policy outlines the process, options, and timelines for getting your purchases to your desired location.
1. Order Processing
Orders received by 4:20 pm will be processed the same business day. Orders placed after that time will be processed on the following business day.
2. Shipping Methods
We offer a variety of shipping methods to cater to your specific needs and timeframe requirements. Available options and their estimated delivery times will be displayed at checkout, based on the contents of your cart and your delivery address.
3. Shipping Costs
Shipping costs are calculated based on the chosen method, the weight of your order, and your final destination. You will see the exact shipping cost before confirming your purchase.
4. Order Tracking
Upon shipment, you will receive a confirmation email containing a tracking number. This number allows you to track the progress of your delivery conveniently through the carrier’s website.
5. Estimated Delivery Times
Domestic Orders (US)
- Standard Shipping: 3-7 (business days)
- Expedited Shipping: 1-3 (business days)
International Orders
- International Standard Shipping: 8-20 (business days)
- International Expedited Shipping (if offered): 3-7 (business days)
Please Note: These are estimated delivery windows and may vary depending on your location and potential customs clearance procedures.
6. Delivery Restrictions
Currently, we do not ship to P.O. Boxes, APO/FPO addresses, or military areas.
7. International Shipping and Duties
For international orders, you may be subject to import duties, taxes, and other customs fees levied by the destination country. These fees are not included in the initial shipping cost and are the sole responsibility of the recipient.
8. Order Changes and Cancellations
We prioritize swift order processing. Once your order has entered the fulfillment stage, changes or cancellations may not be possible. However, we encourage you to contact our customer support team at [email protected] at your earliest convenience if modifications are necessary.
9. Lost or Damaged Packages
If you believe your package has been lost or damaged during shipment, please promptly contact our customer support team at [email protected]. We will work collaboratively with the shipping carrier to investigate the issue and reach a satisfactory resolution.
10. Contact Us
For any inquiries regarding shipping information or your order’s delivery status, please don’t hesitate to contact our dedicated customer support team at [email protected]. We are here to assist you in any way possible.