Teehorus is committed to providing our customers with a seamless shopping experience. We understand that on occasion, you may need to return an item. This Return & Refund Policy outlines the conditions under which you may return eligible products and receive a full refund.

1. Return Eligibility

To be eligible for a return and full refund, the following conditions must be met:

• Return Timeframe: You must initiate a return request within 30 days from the date of delivery as indicated by the tracking information.
• Product Condition: Returned items must be in their original, unopened, unworn, unwashed, and undamaged condition, with all tags still attached.
• Promotional Items: Certain promotional items or items purchased during sales events may have different return policies. Please refer to the specific promotion details for clarification.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized Items: Any item customized with your own design or text cannot be returned due to its unique nature.
• Gift Cards: Gift cards cannot be returned or exchanged for cash.
• Worn or Damaged Items: Items that show signs of wear, washing, damage, or missing tags will not be accepted for return.

3. Initiating a Return

To initiate a return, please follow these steps:

• Contact Customer Support: Before returning any item, kindly contact our customer support team at [email protected] within the return timeframe mentioned above.
• Provide Order Details: In your email, please include your order number, a clear description of the item(s) you wish to return, and the reason for your return.
• Return Authorization: Our customer support team will review your request and, if approved, provide you with a return authorization number and specific instructions on how to return the item(s) back to us.

4. Return Shipping Costs

• Standard Returns: You will be responsible for the cost of return shipping unless the item is incorrect or defective.
• Incorrect or Defective Items: If you receive an incorrect or defective item, please contact us immediately. We will cover the cost of return shipping and send you a replacement or issue a full refund upon confirmation.

5. Refund Processing

Once we receive your returned item and confirm that it meets all return criteria, we will process your refund within 7 business days. The refund will be issued to the original payment method used for your purchase. Please note that it may take additional time for your bank to post the refund to your account.  

6. Contact Us

If you have any questions or require further clarification regarding our Return & Refund Policy, please don’t hesitate to contact our customer support team at [email protected]. We are happy to assist you in any way we can.